Overview
We do not accept refunds unless the product is not as expected as per the description on our website. Cut fabrics are not refundable so please choose carefully and note that different monitors and devices may show colour differently to the original. We use images provided by the fabric companies, or take photographs colour matching as best we can to the real item.
Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and resaleable at full price.
Additional non-returnable items:
- Gift cards
- Downloadable software products
While all care is taken in packaging your goods, Helen Stubbings Surface Design will not be responsible for any goods received damaged, due to shipping. (If damaged due to shipping you, the customer will need to contact Australia Post/courier and make a claim).
in original condition, suitable for re-sale
within 21 days of the transaction date
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that was on sale or clearance
- Any item that is returned more than 21 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Quarter Inch, 224 Campbell St North Hobart, TAS 7001
Shipping returns
To return your product, you should mail your product to: Quarter Inch, 224 Campbell St North Hobart, TAS 7001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.